Frequently Asked Questions

Find answer to our most frequently asked questions. If you still need help, please get in touch.

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Outback Organics

One of my clients is prone to ingrown hairs, what can I recommend

We have developed a serum to help reduce ingrown hairs. We suggest to use the serum 24 hours after waxing.

One of my clients is a strict vegan, which products can I use on her?

Vegan-friendly products:

• All of the Outback Pre and Post products are vegan-friendly
• All of our Outback Strip waxes are vegan-friendly
• Outback Opal peelable
• Roller cartridges - True Blue, Gold, Eucalyptus & Cherry
• Outback Green & Gold massage body oils

Products which are not vegan-friendly:

• Gold peelable
• Jade peelable
• Onyx peelable
• Peppermint and Lemongrass Wonder Balm
• Lemongrass and Lime Candle

Which of your waxes would you recommend for eyebrows and the upper lip?

We recommend our Outback Opal peelable for all facial waxing. It is strip-free, hypoallergenic, and perfect for ultra-sensitive skin.

Which wax would you recommend for intimate areas?

We recommend our Outback Opal peelable for all intimate waxing. It is strip-free, hypoallergenic, and perfect for ultra-sensitive skin.

How many full-leg waxes do I get from a 100g cartridge?

1 full set of legs.

How many full-leg waxes do I get from an 800g tin of Outback strip wax?

Approximately 5-6 full sets of legs.

How often does a client need to rebook for an intimate wax?

3-4 weeks

How long should an intimate wax take?

Booking time: 40 minutes

Treatment time: 30 minutes

What is the best temperature for Jade and Onyx peelable wax?

Generally, 54-56 degrees. However, every pot thermostat has a slightly different temperature and heat distribution. Please check with a pen thermometer and the consistency of the wax, the wax should run off the spatula like a thick honey.

What is the best temperature for Opal and Gold peelable wax?

Generally, 52-56 degrees. However, every pot thermostat has a slightly different temperature and heat distribution. Please check with a pen thermometer and the consistency of the wax, the wax should run off the spatula like a thick honey.

The wax isn't removing all of the hair; I am having to overlay my wax

Terminal hair:

If the hair is short and stubborn, standard application of removal may not take the hair out. Apply your peelable against the hair growth removing with the

the direction of the hair growth using the wiggle technique.

Vellus hair:

Apply your peelable wax against the hair growth, also removing against the hair growth direction making sure the skin is fully supported.

How do I remove wax residue that is left on the skin?

Use botanical oil on a cotton pad to wipe away residual wax deposits. Follow with cleansing gel and post-wax treatment.

My client has had one of the following reactions: Skin lifting, infected/raised follicles, Burnt skin, Bruising

Please ensure you are following all the steps below with each wax:

• Use Outback Gel Cleanser for every client.
• Use Outback Botanical Oil for every client.
• Do not use strip wax on sensitive areas such as eyebrows, upper lip, underarms or intimate areas.
• Use peelable wax for back and chest waxes ensuring full cleansing and use of botanical oil as part of your procedure. Use the post-wax spray for skin
• prone to infected follicles followed by aloe gel.
• Always support the skin with every removal.
• Check wax temperature periodically to look for changes in consistency indicating a temperature increase or decrease.

How long does the hair need to be for an intimate wax?

Approximately 1cm or 2-3 weeks growth minimum.

Can you wax a pregnant client?

It is advisable not to wax in the first trimester, after this up until the due date is fine.

Caflon

What is the correct aftercare procedure?

Wash hands thoroughly before touching studs or ear. Cleanse the front and back of the ear 2 times a day with CAFLON Natural Solution without removing studs. Then rotate studs 2 or 3 times, 90° left and 90° right, i.e. a quarter turn only, thus avoiding hair wrapping around the post at the back of the lobe. In between cleansing, the ear should be kept DRY. Keep hair spray, soap, shampoo and other preparations away from the ear. After shampooing, the ear should be rinsed with clean water and then cleansed with CAFLON Natural Solution as described above. The piercing area should be CLEANSED with CAFLON Natural Solution, then kept DRY, especially after bathing, swimming or exercise.

After ears have been pierced, what should the client not do?

Remove studs or handle your ears and/or studs unnecessarily. Push the butterfly along the post towards the ear - the butterfly must always be positioned of the tip of the post. Feel the position each time you clean the ear - it must feel smooth. This ensures that the earring remains LOOSE during the healing period. This is essential as too tight may lead to inflammation.

After the ears have been pierced, what should the client do?

Leave studs in the ears for 6 weeks continuously (12 weeks for cartilage). After 6 weeks (12 weeks for cartilage), the stud can be removed and other post-type earrings may be worn continuously. Use only post-style earrings continuously for the first 6 months from piercing. The post should be surgical stainless steel or other hypo-allergenic material. Minor pain/redness may occur immediately - this is normal, this will settle within 48 hours provided proper after-care is carried out. If undue pain/swelling/redness occurs at any time, seek medical advice before removing the ear-piercing stud.

What is the normal reaction for piercing ear cartilage?

Due to the nature of ear cartilage, extra care should be observed during the healing period. Minor pain/redness may occur immediately - this is normal.

This will settle within 48 hours provided proper after-care is carried out. If undue pain/swelling/redness occurs at any time, seek medical advice immediately. Do not remove studs before the relevant medical advice. Failure to properly follow after-care procedures or to seek immediate medical advice, should a problem occur, may result in permanent damage to the ear cartilage.

ORLY

Are your products vegan-friendly?

Yes, all our products are vegan-friendly.

Are your products good for the nail?

Our revolutionary formulas nourish nails with feel-good ingredients for durability, strength and shine. Antioxidant Vitamins A + E help to promote healthy nails while Pro Vitamin B5 protects the structure of the natural nail.

What's the difference between a breathable colour and a standard colour?

ORLY Breathable allows moisture and oxygen to reach the nail while excess moisture escapes, preventing chipping and peeling for longer-lasting manicures. 1-STEP, No base or topcoat needed. Treatment + Colour with Argan Oil. Pro Vitamin B5 Vitamin C.

How does BIAB (Builder in a bottle) work?

The main difference with BIAB is that there is no need for extension pots and tubes. The gel is built on the natural nail bed guided by the perfect fit forms. Applies like a soft gel, wears like a hard gel, and soaks off when ready to remove. Effortless, all-in-one, brush-on builder application offers flawless, longer, more natural-looking nails.

The Eyelash Emporium

Which lash adhesive is best for beginners?

We would recommend using the Epic adhesive for beginners. It has a slower dry time making it easier for technicians to perfect the lash position.

Which lash adhesive is best for advanced technicians?

We would suggest using, depending on the experience of the technician, either the Blockbuster Adhesive which has a drying time of 3-6 seconds or the Master adhesive, which has a drying time of 1-2 seconds.

What is the difference between classic eyelash extensions and the express lash treatment?

The express lash treatment is where you do not need to isolate a single lash to apply. Specially made, pre-made lash fans (Fast Motion Express Lashes) are applied to the lashes to enhance and extend the lashes to give a fuller, camera-ready look in just 30 minutes which lasts for 7-10 days. Infills cannot be applied to an express treatment, you must remove then reapply. Classic individual eyelash extensions are where individual lashes are applied one at a time onto the natural lashes. The treatment takes approx. 90 minutes and lasts 6-8 weeks with recommended infills every 2-3 weeks.

Which adhesive is used with the express lash treatment?

The Motion Sensitive adhesive is the only glue that can be used for express treatments. It has a lower level of bonding agent so there is no need for patch testing your clients.

What should the temperature of the treatment room be when performing a lash treatment?

The best working temperature of your room should be between 19-24 degrees.

What should the humidity levels of the treatment room be when performing a lash treatment?

40-55 humidity.

What can we use to check the temperature and humidity of my treatment room?

We suggest to buy a hygrometer to monitor the temperature and humidity levels.

Depil8

Are your products vegan-friendly?

All our pre and post-care products are vegan friendly. All of our tub strip waxes are vegan friendly. Our roller cartridges and hot waxes are not vegan friendly.

Which wax would you recommend for sensitive skin?

We would suggest using the purple peelable for all facial, underarm and bikini waxes. The purple peelable contains polymer technology, which means it shrink-wraps to the hair and not to the skin. All our strip waxes including our roller cartridges can be used on sensitive skin.

Which aftercare products would I use on sensitive skin?

All our aftercare products are made with natural ingredients and can be used on sensitive skin.